The Moulton Company Seminar Capsules
Technology training for the 21st Century
PC Support and A+ Certification
About This Seminar
This is a PC configuration problem solving workshop emphasizing
isolation and repair of PC malfunctions. The objectives of this
seminar are:
- Teach PC disassembly and reassembly. We present the basic
ideas and then show in class the specifics for some PC systems.
This gives the seminar attendees a solid foundation on which to
build their knowledge of the PC hardware and software they must
support.
- Present procedures for averting serious PC problems.
- Virus Removal and Registry Repair.
- Fixing Corrupted Windows and Email.
This seminar includes demonstrations on rental or loaned PC's.
These PC's may have user data, viruses and broken hardware components.
This means that actual troubleshooting is likely to occur during
class.
Because of the variety of software and equipment, not all demonstrations
work the same on each PC. You cannot perform the same demonstrations
on a Compaq laptop as you can on a Dell desktop.
Windows XP behaves differently than does Windows Vista.
Windows network problems differ from Peer-to-Peer PCs to Servers with Domains.
This is a PC configuration, maintenance, and troubleshooting workshop
emphasizing PC techniques for configuring, maintaining, and troubleshooting PC hardware
for Windows XP, and networked Windows PCs. You see through demonstrations
in the class and hands-on exercises what happens when various
PC subsystems fail. Understand how to troubleshoot PC hardware
and software problems saving time in returning your PC to its
full operational state. This gives PC coordinators, help desk
employees, and other PC troubleshooters the knowledge needed to
isolate and resolve PC malfunctions.
HOW YOU CAN SAVE DOLLARS
The maintenance contract on your hardware (typically 10% of its
initial purchase price per year) does not measure precisely the
cost of PC maintenance and repair. The nonproductive hours that
employees wait while their PC is malfunctioning and not being
repaired better represents the true maintenance costs. Superfluous
repair calls also cause productivity losses for both the maintenance
employees and the PC users. Since PC components are cheap and
relatively easy to replace with the proper training, it is often
less expensive to have trained users perform simple repairs than
to keep a maintenance contract on your PC's. More expensive off-site
maintenance people on an as required basis can perform the tough
repairs.
WHAT YOU LEARN
This seminar teaches PC malfunction problem solving so that you
can troubleshoot and repair the most common PC problems. It doesn't
turn you into a PC technician, but prepares you to talk convincingly
to them when it becomes necessary for them to repair your PC.
If you need to enhance your PC's performance or increase its fixed
disk capacity, this seminar prepares you to perform these
tasks.
Seminar Features
IN-CLASS TROUBLESHOOTING DEMONSTRATIONS (If PC's are available.)
In-class troubleshooting and installation demonstration
helps you to remember how to perform these tasks once you
are back at your office. The demonstrations cover virus removal, registry repair, fixing corrupted Windows installations,
sources of common errors, disk drive replacement and setup,
and PC re-assembly and testing.
TROUBLESHOOTING ERRORS INDICATORS and CODES
You identify PC Power On Self Test error indicators and codes
and examine in detail their cause. Troubleshooting involves combining
the Windows XP, and networked Windows PCs error messages with other clues to precisely identify the root of PC malfunctions. We create system malfunctions and see
what happens. For example, what occurs when you install disk drive
cables backwards? How can you tell when this has happened?
MAINTAINING YOUR PC
What office environment minimizes PC malfunctions. Why do PC's
seem to feel the Monday morning blues? Can you prevent this? Why
can there be more problems when it is cold, then when it is warm?
Why do some PC work in one spot in the office and not in others?
How often should you clean your system? and Why?
COMPONENT INSTALLATION
Installing PC options and upgrading fixed disk drives is presented
understandably and simply. Serial ATA (SATA) and RAID drive installation is covered. Windows 7 performance is examined.
Procedures for resolving Plug and Play problems under Windows are examined and discussed.
Who Should Attend
This is a general PC Troubleshooting class aimed at all levels
of PC users and support personnel.
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