Seminar Summary, The Moulton Company PC Support and A+ Certification Seminar, Consulting Services, Radio Personality, TV Show Host, Pete Moulton technology speaker and industry authority



			The Moulton Company Seminar Capsules Technology training for the 21st Century PC Support and A+ Certification About This Seminar This is a PC configuration problem solving workshop emphasizing isolation and repair of PC malfunctions. The objectives of this seminar are: Teach PC disassembly and reassembly. We present the basic ideas and then show in class the specifics for some PC systems. This gives the seminar attendees a solid foundation on which to build their knowledge of the PC hardware and software they must support. Present procedures for averting serious PC problems. Teach Fixed Disk Installation, Configuration and Problem Identification. Teach PC troubleshooting techniques and resolution of Plug and Play problems. This seminar includes demonstrations on rental or loaned PC's. These PC's may have user data, viruses and broken hardware components. This means that actual troubleshooting is likely to occur during class. Because of the variety of software and equipment, not all demonstrations work the same on each PC. You cannot perform the same demonstrations on AT as you can on a 386/486/Pentium clone. PC DOS 6.x command responses differ from DOS 5.0, DOS 4.0 and DOS 3.x command responses. Windows 95 problems differ from Windows for Workgroup problems. This is a PC configuration, maintenance, and troubleshooting workshop emphasizing PC techniques for configuring, maintaining, and troubleshooting PC hardware for Windows 95, Windows for Workgroups and Windows NT PCs. You see through demonstrations in the class and hands-on exercises what happens when various PC subsystems fail. Understand how to troubleshoot PC hardware and software problems saving time in returning your PC to its full operational state. This gives PC coordinators, help desk employees, and other PC troubleshooters the knowledge needed to isolate and resolve PC malfunctions. HOW YOU CAN SAVE DOLLARS The maintenance contract on your hardware (typically 10% of its initial purchase price per year) does not measure precisely the cost of PC maintenance and repair. The nonproductive hours that employees wait while their PC is malfunctioning and not being repaired better represents the true maintenance costs. Superfluous repair calls also cause productivity losses for both the maintenance employees and the PC users. Since PC components are cheap and relatively easy to replace with the proper training, it is often less expensive to have trained users perform simple repairs than to keep a maintenance contract on your PC's. More expensive off-site maintenance people on an as required basis can perform the tough repairs. WHAT YOU LEARN This seminar teaches PC malfunction problem solving so that you can troubleshoot and repair the most common PC problems. It doesn't turn you into a PC technician, but prepares you to talk convincingly to them when it becomes necessary for them to repair your PC. If you need to enhance your PC's performance or increase its fixed disk capacity, this seminar will prepare you to perform these tasks. Seminar Features IN-CLASS TROUBLESHOOTING DEMONSTRATIONS (If PC's are available.) In-class troubleshooting and installation demonstration o will help you to remember how to perform these tasks once you are back at your office. The demonstrations cover removing the case, complete PC disassembly, chip removal and replacement, sources of the common POST error codes, disk drive replacement and setup, and PC re-assembly and testing. TROUBLESHOOTING ERRORS INDICATORS and CODES You identify PC Power On Self Test error indicators and codes and examine in detail their cause. Troubleshooting involves combining the Windows 95, Windows for Workgroups, and Windows NT error messages with other clues to precisely identify the root of PC malfunctions. We create system malfunctions and see what happens. For example, what occurs when you install disk drive cables backwards? How can you tell when this has happened? MAINTAINING YOUR PC What office environment minimizes PC malfunctions. Why do PC's seem to feel the Monday morning blues? Can you prevent this? Why can there be more problems when it is cold, then when it is warm? Why do some PC work in one spot in the office and not in others? How often should you clean your system? and Why? COMPONENT INSTALLATION Installing PC options and upgrading fixed disk drives is presented understandably and simply. Small Computer System Interface (SCSI) drive installation is covered. Procedures for resolving Plug and Play problems under Windows 95 are examined and discussed. Who Should Attend This is a general PC Troubleshooting class aimed at all levels of PC users and support personnel.